FAQ

Yes. CutAbove Tools offers replacement parts for many of our gardening and pruning tools. On participating product pages, you can select and add compatible spare parts directly to your cart.

You can also browse our Spare Parts collection. If you cannot find the part you need, contact us with your tool model.

CutAbove, G.F. and Vesco products have a two-year warranty. Makita products have a three-year warranty that can be extended free of charge to five years when registered online with Makita.

Yes, please phone 0403 128 500 or email sales@cutabovetools.com.au

If the item is unused and resaleable, you can return or exchange it. The cost to return is at your expense.

CutAbove branded products are typically sourced from Taiwan with a few sourced from China. We also have two Italian suppliers – G.F. (watering equipment) and Vesco (pruning tools). Makita source from different factories around the world with batteries and chargers typically coming from Japan or South Korea.

Yes, if it has not already been shipped so don’t leave it too long. Phone 0403 128 500 or email sales@cutabovetools.com.au as soon as possible.

Where tracking is available, the delivery carrier will provide tracking details once your order has been dispatched. Please ensure your email address is correct when placing your order. If you need help tracking a delivery, contact us.

Yes, if you are in the gardening or landscaping scene and have an ABN we provide a 10% discount. If you are a retail business (such as a Garden Centre) and wish to stock our products please contact us for wholesale pricing.

You can order directly through our online store, call 0403 128 500, or email sales@cutabovetools.com.au. For assistance with product selection or ordering, please contact our team.

Remove the invitation to visit the Seven Hills warehouse until a public collection or showroom address is confirmed. Shopify currently lists the head office in Goulburn. 

Yes, all payment details go through encrypted payment gateways such as Stripe (credit cards) or Paypal. We have no visibility to your financial details.

Our online store currently supports shipping within Australia. For international orders, please contact us with the items and destination so we can review your requirements and provide a quotation where possible.

Delivery times vary according to your location, product size, stock availability and selected shipping service. We aim to dispatch orders promptly, and tracking information will be provided where available.

Shipping options depend on the size, weight and destination of your order. Smaller items may be shipped through Australia Post, while larger products may require courier delivery, including Aramex where available.

Available services and prices are displayed at checkout. Some oversized items require a separate freight quotation. Please contact us if no suitable shipping option appears.

Yes. Our Shopify store uses a secure, encrypted checkout, and payments are processed through supported payment providers. CutAbove Tools does not receive your full payment card details.

We accept major debit and credit cards and PayPal through our online checkout. Additional express checkout options may be available depending on your device and payment account.

For phone orders or alternative payment arrangements, please contact our team.

The payment wording is consistent with the Shopify checkout screenshots we've already tested, showing card payment, PayPal, Shop Pay and Google Pay. I would avoid explicitly naming Stripe as the processor without checking the active payment configuration.