"Thanks so much for my wonderful secateurs - they've been fabulous to use and I have sharpened all the secateurs in the nursery with the sharpener.  The sharpener was the best we've used and brought a great sharp edge to ancient secateurs.  Easy and comfortable to use."

Karen, Forest Heart Native Nursery, Maleny QLD, March 2018

"Thank you so much for your generous gesture in mailing to me a selection of bolts for my broken lopper. They arrived in the mail this morning.I initially tried the slightly smaller one with the spring washer and it seems to have done the trick. Thank you again for your most prompt assistance with, what for you, must have been a minor distraction for your business. Obviously, my current “Cyclone” lopper won’t last forever and I now know to go to Cutabove Tools for a new one in due course."

Paul, Wentworth Falls NSW, March 2018

"(re 5mtr pole saw order)...... arrived this morning much quicker than I thought. I'm very happy with the order and am just calling to thank you very much for being so attentive. I would certainly recommend your company to others..just wanted to say how happy I am with the order and how you processed it. It was great customer service so thank you very much."

Peter, O'Connor ACT, October 2017

"G'day Cutabove, I don't usually write fan mail but I thought I needed to tell how bloody good the loppers I bought from you at the Stanthorpe garden fest are. I garden professionally a couple of days a week and normally I would use a chainsaw for bigger cuts. The lopper is a far better option, For a start it is quiet and gets into hard to get spots without scraping a heap of bark off. I have given them a fair work out and even cutting old neglected hedges and shrubs it didn't look like failing. Thanks again money well spent."

Rex, Stanthorpe QLD, October 2017

"Thank you for the package you sent me in the post that I received today.  I have put all the parts into my nozzle head ....and it works very well.  I now have no leakage out of the nozzle...it is fantastic again!!  Thank you again for your help and assistance with this."

Susan, St Ives, NSW, October 2017

"We ordered and received this product within a week.  We have used the cut and hold long reach clippers on bougainvillea, and caeselpina, both of which have benefited.  Perfect solution to the problem."

Robin, Sth Yarra VIC, October 2017

"....I have received the new handle for the loppers.  I just want to say thank you very much and how impressed I am with the hassle free service I have received from your company."

Robyn, Maroubra, NSW, July 2017

"Thanks for the prompt response, which is an excellent demonstration of your company's commitment to customer service. After sending the email, I found the how to replace parts document which is handy to know (4363 picture matched my secateurs). However, as luck would have it, your travelling kiosk will be in Castle Towers from May 1st which is my local shopping centre.  So will take up your suggestion to see if the staff on duty can replace both spring and blade while there. Many thanks for your kind assistance."

Andy G, Cherrybrook NSW, May 2017

"I bought a pair of your secateurs (Heavy duty Model 4010) at the Melbourne Flower show today.  I am very happy with them....I have just been looking at your website and I am sure I will be making a future purchase.  You have a very good range of gardening cutting tools at a very reasonable price.  Also may I say, the service I received at your stand today was excellent.  The information I received was most informative, hence the reason I made the purchase.  Thank you so much."

Phil, Melbourne VIC, March 2017

"...Once again thank you for your concern and advice.  It is very much appreciate and I am impressed with your excellent service..."

Wendy, Crowdy Head NSW, March 2017

"Just received the replacement parts - thanks very much.  Great service."

Arthur, Banksmeadow NSW, February 2017

"Thank you for your great service!  Will highly recommend you guys."

Albert, Marsfield NSW, January 2017

"A very kind thank you for the replacement parts that have just arrived.  Your prompt help is much appreciated.  We will definitely look out for CutAbove Tools in future."

Victor, Hurstville Grove NSW, December 2016

"I highly recommend Cutabove Tools.  I received prompt, courteous and caring service following an issue with a recent purchase. Very pleasant people to deal with.  Just brilliant!  Wonderful service, thank you very much."

Helen, Gordon ACT, November 2016

"The replacement secateurs you sent arrived yesterday, and so far are working very well.  I have posted the faulty ones back to you today.Thank you for your prompt and helpful service in this matter, and especially the level of trust you placed in the customer to do the right thing.  Many mail order organisations will send a replacement only after checking the original.  The week or more you have saved me will be a big help getting my overdue citrus and grapes back in order and I greatly appreciate it."

Bob, Bellingen NSW, September 2016

"I'm on a 5 hectare residential property just south of Darwin with 19 mature mango trees and plenty of space for vegetable, fruit & floral gardens (non commercial).  Approx 3 months past I purchased some CutAbove products (gardening gloves & collapsible rake) from a display table at Casuarina Square shopping centre.  The rubberised ('nitrile') gloves are amazing.  I have used them VERY regularly to week large areas of cottontop weeks.  Prior attempts with other "heavy duty" gloves ended with VERY 2nd hand (wrecked) gloves.  I'm still on my 1st pair of CutAbove gloves after 6 weeks of very hard going.  Amazingly, they do not have a "heavy duty" feel to them and the rubberised palm provides solid grip on the most stubborn of weeks.  Thanks"

Lance, Darwin NT, September, 2016

"Thanks again. Order safely delivered to my daughter on Friday in Dinner Plain (VIC).
Great service on your part."

Susan, United Kingdom, June 2016

"Today I purchased ...a pair of Orange anniversary garden secateurs code 4869.  I was the lady who did not like using the ratchet secateurs I currently have.  When I got home I immediately used them on my potted citrus tress.  Well hallelujah they are fantastic....they were....light, small and easy on my arthritic hands. Thank you so very much for explaining so well the advantages of these secateurs."

Dani, Hope Valley SA, April 2016

"Just letting you know that I just received the pruning parcel that you shipped out yesterday. I sincerely thank you a lot for your help and assistance from the very first day onwards when I called you up until now.  I am a really satisfied customer ...I am sure that you are going to excel in your business with this level of customer service. ALL THE BEST."

Giri, Glen Waverley VIC, April 2016

"The new pole was received yesterday.  I really appreciate your positive and prompt action on my problem with the first pole & will not hesitate to recommend you to others.  As I mentioned I have had another 5m pole with house cleaning attachments & this product is excellent so I look forward to the same experience with the pole and saw trimmer in problem overhanging areas I haven't been able to reach properly before."

David, Turramurra, April 2016

"The cutter head has arrived....I have now attached it as per instruction set 1. Am amazingly happy to announce, you guys are brilliant, in the nut and bolt kit supplied there was actually a nut to fit the MTM thread. I am so very happy with it..... Very much looking forward to a long line life and many hours of happy grass cutting with it."

Neil, Warwick QLD, February 2016

"Thought you might appreciate some positive feedback on a couple of products bought as a gift from Santa for our property. My old secateurs had been blunt for many years, and after 4 wipes with the u-beaut 'Multi V' sharpener they are as good as new. The Cleanacut Pro 1 secateurs for bigger jobs are impressive.....effortless to use and cut like a knife."

Jennifer, Sheldon QLD, January 2016

"Thanks for the two diagrams.....Also, thanks for the great service and tips below - all this for a $2 spring. There's lots of businesses that can learn from you. I appreciate it very much."

Paul, Tullarmarine VIC, December 2015

"Just a note to thank you for getting my extension pole repaired so quickly. Great service from a great company. Thanks again."

Graeme, Sydney NSW, November 2015

"That is very good news!! Thank you so much for going the extra mile for me [sourcing a spring from a ratchet pruner which looks like ours and sending it over]"

Phil, Canada, October 2015

"Thank you for recommending and providing the Pivotrim Pro head for my whipper snipper. To anyone with wire fences I highly recommend it. It saves half the cord as well as time."

Dave, Greenbank QLD, June 2015

"...I received the 6 mtr pruning pole and pruning saw last Monday morning. Thanks very much it has been fantastic. I have completely removed all the branches from the gum tree that were hanging over next door's house roof. What a difference it makes when you are able to stand on the ground cutting branches instead of rocking around on a ladder. Thanks again your products and service are fantastic. I will always buy from you this sort of equipment from now on."

Barry, Portland VIC, May 2015

"I went to Maroubra Junction shopping centre today and was served by a lovely man who was very knowledgeable and extremely helpful. Such a pleasure to receive great service. Thanks for all your help and look forward to using my new window cleaner (when it stops raining)."

Matt, Earlwood NSW, April 2015

"I have just received the hedge shears and they look very robust.......great value too. Thanks for all your help on this - the level of personal service was very impressive."

Denise, NSW, April 2015

"Just thought I'd let you know my saw and pole arrived today about lunchtime and I had to try it out immediately! It worked like a dream and all the trees (foxtail palms) were done in about 20 minutes. Thank you for your great service and prompt delivery - I'm very happy indeed."

Barry, Mackay, QLD, March 2015

"Greatly appreciate your prompt and generous assistance. I have been using several products of your Company for a number of years and I am glad to say they are of excellent quality. I will, naturally, continue to use your tools and support this great Australian Company."

Mahinda, Strathfield, NSW, March 2015

"Just received the 6 metre ratchet pole pruner I ordered and had to ring to say this product gets 10/10! It is so easy to use and the saw is a dream when cutting the fruits from the palm trees. My wife can even use it which is an extra bonus. Will definitely keep Cutabove in mind should we require further tools."

Pat, Nunderi, NSW, March 2015

"I had a problem with my high reach pruning pole jamming in the lower section. The pruning pole has been my lifesaver for keeping 30 cocos palms on my property under control. Tony was able to fix the pole in no time and it is operating now as-new. This is a company that stands behind its products all the way. Thank you Tony for your outstanding good old-fashioned service."

Chris, Sydney, February 2015

"Just received and fitted the replacement parts for my extendable pruner. Your service is exemplary - many thanks."

Keith, Tasmania, December 2014

"The nut that I needed arrived in the post and fits perfectly. Thank you for such quick service. It is nice to know that there are still companies that do care about their customers."

Fred, NSW, December 2014

"Hi, Just wanted to say that the Triton Trimmer Head that I bought about 3 months ago is fantastic, It lasts for ages and the cords are easy to change when they wear down. Really appreciate it."

Al, Glenhaven, NSW, November 2014

"Screws arrived yesterday and I tried them this evening - they fit perfectly. Thanks very much for dealing with such a small order. I know where to come to when needing new gardening equipment."

Keith, Tallebudgera QLD, Nov 2014 (old Clevedon hedge shears)

"Replacement arrived today. Thank you for the excellent 'old fashioned' service in super fast time and no questions asked."

David, Kingsford, NSW, August 2014

"Been giving the HD Pro pole and Saw a good workout over the last week. Very Pleased. Excellent results. So glad I saw you at the Nambour Garden Expo. Good luck for your future in business."

Lynda, Point Vernon, QLD, July 2014

"Gidday, Gloves arrived this morning. Thanks for all the trouble you went to."

Brian, Temuka, NZ, June 2014

"Hi, Great advice. They (Topiary Shears) will be a good addition to my other CutAbove tools. May add as I go."

Paul, Beverly Hills, NSW, June 2014

"Hi, Just to let you know that I have received the goods on Inv 1529 and am more than happy with the quality of the goods I had ordered. Thank you for you excellent service. Regards, Geoff."

Geoff, Rutherglen, VIC, March 2014

"Just want to let you know and thank you for the sending the Trimmer, I received it this morning and have whipper snipped my property and it is GREAT!!! I went a bit too close to the concrete sometimes and used a bit of line but I will learn to use it better the more I use it. Once again, thank you. It has saved my frustration and time so much."

Judy, Evatt, ACT, March 2014

"I am ringing to thank CutAbove Tools very much for the prompt service and am surprised you have not won a small business award. I have received the goods and am very very happy. Thank you very much."

Alex, Brighton, TAS, March 2014

"I received a long pole pruner for Christmas and it is fantastic. I can reach the tallest dead fronds on my cocos palm. I found no other product would come close. The cutting action is clean and strong whilst the pole is remarkably light and easy to manage."

Dave, Cherrybrook, NSW, December 2013

"Thanks for keeping me informed - I have received both items on the days you advised - service much appreciated and of high standard. Thanks again."

Ron, Macedon, VIC, October 2013

"Hi Tony, Thank you for your incredibly prompt service, my gloves arrived this morning under 24 hours, not bad from Sydney to Orange in the central tablelands of NSW. I recall when I dealt with CutAbove Tools online more than twelve months ago, I received excellent service. It's nice to know quality customer service continues to be a high priority. Regards Jenny, a satisfied customer."

Jenny, Orange NSW, July 2013

"Just wanted to say many, many thanks for the very speedy delivery of the secateurs, really appreciate the special effort you made for me. I will definitely be a returning customer!"

Richard, Ingle Farm, SA, February 2013

"G'day. I recently had a problem with a pole snapping and the cutter being stuck up a tree. I emailed my details and was contacted as promised by a gentleman who went over to my place and not only got the stuck part out of the tree, he replaced the pole and then sharpened the tool for me. Absolutely sensational support and as well i love the cutter so i am a customer for life. Good on you and thank you!"

Tony, Alambie, NSW, January 2013

"Dear Sir/Madam, I just purchased your Triton Trimmer Head from Warriewood this week and when I got home I was going to put it aside until the next time I was going to do the lawn, but decided to install it anyway. Once installed, I naturally went WOW! I could have kept going and done the entire lawn! We have had this electric whipper snipper for years and as long as I can remember the thing was a hunk of crap! You would go for a few minutes at best and then before you knew it the two plastic bits broke and you were forever taking it apart and putting it back together again. I would have rather squatted and with my bare hands pulled the edge grass out rather than to use that pile of excrement! But THIS, this is brilliant! Funny thing too was I had only pulled it out a couple of weeks ago, and tried to get the head off to re-thread the thing, and the bolt just didn't want to budge. But when I saw CutAbove Tools a few days ago, your staff was very kind to suggest a few ways to get the bolt out. Sadly, none of them worked. Well, I figured the thing was buggered anyway, so I basically smashed the plastic housing around the bolt off, and then mighty vice grips took the bolt off. Brought the unit to your store today, and your staff pulled out the bits that come with your head, and found a combination of bolt, bushing and head, and I now have a whipper snipper that I can actually use again!

So my thanks to your staff and praises for your product! I will for sure spread the word about it and I just LOVE the Metal Trigger Spray Nozzle! About time someone made a decent quality one! The plastic tool samples you get disintegrate in the sun, and the only brass one's are the one's you twist and end up soaking yourself. I can remember using a good one back in Canada, and often wondered why on Earth could I not find one here….till now! Sincerest thanks to your staff and your great products! Cheers."

Henry Zee, Warriewood, NSW, January 2013

"I received the new oilers today. Thank you very much. It is a long time since I have experienced such good service. Much appreciated."

Anne, Connells Point, NSW, September 2012

"Thank you for the replacement knobs for my two hedge shears. They are the correct ones. I really appreciate the kind gesture. Good luck with the business."

Ian, Leanyer, NT, June 2012

"Received my order today, glove size is correct. Just wanted to compliment you on your prompt and efficient service, sadly it doesn't happen often. Well done CutAbove Tools. Keep up the good work."

Jenny, Orange, NSW, June 2012

"Thankyou very much for dropping off the blades yesterday and emailing the instructions. I will be using them in a couple of hours. Next time I need to add another tool to the kit, I won't hesitate to look at your products, as the ones I use have been fantastic and your back up service is second to none."

Greg, Northmead, NSW, May 2012

"Ratchet secateurs arrived by post yesterday - we appreciate your prompt service. We will recommend your gardening implements to all our friends and the excellent service you provide."

Colin & Jennie, Ballarat, VIC, April 2012

"Received the pulley set today AND some extra pulley wheels. Thanks so much for all your help and service. It’s great to know there are still people in business willing to help customers. Your prices are exceptionally good also. Well done."

John, Seacliff Park, SA, March 2012

"If you are happy with service you will tell 2 people, if you are unhappy you will tell 10 people. I intend to reverse that. Thanks very much for your service and Happy Christmas."

Merv, Como, Dec 2011

"I have received the Secateurs. I would like to say thank you for your kindness + your advice."

Paul, On-Line, Dec 2011

"Received today a new set of secateurs. We are so impressed with your service and do indeed thank you very much. We look forward to doing business with you again in the future."

Brenda and Norman, Sanctuary Point, Oct 2011

"I received the replacement secateurs and blade in the post. I really appreciate and value your company's response and customer service. Thank you."


"New blade received well today, Thanks for the little gift also. Your after sales service is exceptional. Very Happy Customer!"

Anthony, Canberra

"Replacement parts arrived today, installed successfully & my favourite Ratchet Secateurs back in working order. Many thanks Tony for such great after sales service."

Nick, Frenchs Forest

"Thank you for your prompt attention in sending me the replacement part for my secateurs. Much appreciated."


"Received your ratchet pole pruner. I really appreciate the time and effort you have put into your customer service."


"Thanks for your excellent post-sales service! I will follow your instructions."


"Thank you for the efficient, prompt service. Products are quality and make gardening easier. I would not hesitate to recommend your site."

Margaret, Hornsby, Jan 2011

"The order has arrived. Thanks for the terrific service."