If you have any questions during your visit to our website and online shop you can contact us in three ways. Phone 0403 128 500, Email firstname.lastname@example.org or use the Contact Us tab.
We use both PayPal and Stripe as our payment processing platforms. The choice is yours! PayPal processes the payment in a separate website. Stripe processes payments from credit and debit cards and processes within our website. Card details enter Stripe’s payment gateway, which encrypts the data and processes the transaction securely on our behalf. The payment passes through Visa or Mastercard, to the cardholder’s issuing bank which approves or denies the transaction. As a customer you will see a message indicating that payment has been accepted or declined.
We will send our products via Australia Post or our selected courier. Australia Post do not handle any product greater than 1.05M (eg. our extension poles) whilst the courier
does not deliver to PO Boxes. It is our aim to minimise delivery costs and in some cases delivery is subsidised.